Skip to main content

With so many options, finding the right telephony solution for your business can feel overwhelming. Whether you’re just starting out or experiencing rapid growth, it’s important to make an informed decision that meets your unique needs.

We’ve gathered eight essential tips to help you choose the best solution for your business. From scalability and cost considerations to features, security, and customer support, these tips will empower you to make an informed choice that sets your communication on the right track.

1. Size and Scalability: Consider the current size of your organization and its potential for growth. Your telephony system should be able to accommodate any future expansions and an increasing number of users. Opt for a solution that offers easy scalability, so you don’t have to worry about outgrowing the system.

2. Cost: Analyze the total cost of ownership (TCO) for different telephony solutions, including upfront costs, monthly fees, maintenance, and support. Cloud-based systems, such as VoIP, often have lower TCO compared to traditional landline systems, as they require minimal hardware investment and maintenance.

3. Features and Functionality: Make a list of essential features that your business requires, such as call forwarding, auto-attendant, voicemail-to-email, conference calling, and call recording. Some telephony solutions may offer advanced features like integration with customer relationship management (CRM) software or collaboration tools. Choose a system that provides the features you need without overwhelming you with unnecessary extras.

4. Ease of Use and Management: The telephony solution you choose should be user-friendly and easy to manage. Your employees should be able to navigate the system effortlessly, and your IT team should be able to maintain and troubleshoot it with ease. A cloud-based solution often offers a more straightforward management experience, as updates and maintenance are handled by the service provider.

5. Reliability and Quality: Ensure the telephony system you choose offers excellent call quality and reliable service. Research the reputation of the provider and read reviews from existing customers. Network uptime and redundancy measures should also be considered, as they contribute to the overall reliability of the system.

6. Mobility and Remote Work: With the growing trend of remote work, it’s essential to choose a telephony solution that enables employees to stay connected, regardless of their location. Look for systems that offer mobile apps, softphones, or browser-based calling, so your team can communicate seamlessly while working remotely.

7. Security and Compliance: Check the security measures implemented by the telephony provider to protect your data and communications from potential threats. If your business operates in a regulated industry, ensure that the chosen solution complies with applicable laws and standards.

8. Customer Support: Choose a telephony provider that offers reliable customer support to help you resolve any issues quickly. Check if they provide multiple channels of support, such as phone, email, or live chat, and ensure their availability aligns with your business hours.

Finding the right telephony solution for your business can take some time and research, but it’s well worth it! With the right telephony system, you’ll experience seamless connections and improved productivity. Take the journey towards optimal communication and reap the rewards for your business.

About ACT

Applied Computer Technologies (ACT) is a full-service IT provider, specializing in Reinsurance and Finance. Services include Cloud Services, IT Services and Support, Microsoft 365 and Azure Services, Business Continuity, Telephony and Virtual CIO Services. ACT has locations in Bermuda, Cayman Islands and Canada, with customers worldwide. 

For the latest industry trends and technology insights visit ACT’s main Blog page.