Why ACT for Remote Service Desk Support?
Your network infrastructure is critical to your business. With ACT’s Canadian-based near-shore service desk, help is available 24/7/365. Our best-in-class service desk monitors your network 24 hours a day and our skilled technicians are available any time to keep your systems running at maximum efficiency.
Businesses face many challenges when it comes to integrating digital assets, tracking users and resolving issues like printer problems and remote worker access. ACT's Remote Service Desk offers 24/7/365 coverage to help you resolve issues and maintain your network.
Your in-house team is overwhelmed by numerous requests from different channels taking time from core IT initiatives.
Recurring IT issues can be caused by difficult-to-diagnose systemic problems that can waste company resources.
Long Resolution Times
If your IT team is occupied, long resolution times can impact productivity and morale.
Problems Keeping Track of Company Assets
With tablets, smartphones, printers, laptops, desktop systems, and network infrastructure, it can be difficult to keep track of, secure, and maintain company assets.
With ACT’s remote service desk business solutions, you’ll reduce downtime, increase productivity, and proactively maintain your network security and viability. If you have a problem any time of the day or night, our remote service desk is staffed by our highly trained professional team. We’re here and ready to help 24/7/365.
Want to learn more?
Contact an ACT representative and schedule a free, no-obligation IT assessment, today!