Our Technical Expertise
ACT is committed to providing technical excellence and as such has brought together a team of technology experts from different parts of the world to form our on-island professional services division. This team’s world-wide experience combined with our unique understanding of Bermuda allows us to be the leading provider in Bermuda who can consistently provide excellence in architectural design, implementation and support.
With over thirty-five technical resources resident in Bermuda ACT is able to effectively and efficiently provide services to our diverse client base. As shown in our Skills Matrix below ACT has depth and breadth in all core infrastructure services. We ensure that we have multiple technical engineers trained in all disciplines to provide full redundancy across all areas. Our Services Manager oversees all day-to-day operations of the team and brings with her over 20 years of IT management and IT strategy expertise. As a core component of our Service Delivery team our Service Administration group is responsible for customer care, ticket generation and ticket management. Combining technical expertise with structured ticket management processes led by a seasoned management team allows ACT to deliver exceptional service day-in and day-out to our clients.
Our skills matrix
Architectural Services / Virtual CIO
ACT understands the Bermuda marketplace and is intimately familiar with the unique challenges in starting up and / or maintaining a business in Bermuda. Utilizing our in-house expertise we offer an array of architectural and virtual CIO offerings for our clients. Led by our Services Manager, who brings with her over 20 years of IT Strategy and IT Management experience our team of experts will work with you to understand your business objectives, your on-island (or off-island) expertise, and will collaboratively help you develop the right technical solutions to meet your business requirements. Depending on your unique circumstances the solution may be a “framework” for anticipated future growth or perhaps a full “business ready” solution. Regardless of your requirements our Architectural and Virtual CIO services can provide you with the right options. We offer both project based expertise and on-going business-as-usual architectural and virtual CIO services.
We recognise that project requirements differ from client to client and ACT has the expertise to work with you to provide you with the exact service that you may require. We have the flexibility to provide:
Utilizing industry best-practice our project management methodology ensures consistent successful delivery of projects. We will work with you to clearly develop project charters, statement of work and other project related documents to ensure that not only are the technical aspects covered but all business and administration aspects are looked after.
ACT understands that there are times when our clients require additional assistance in performing day-to-day IT functions perhaps due to higher priority strategic initiatives, staff shortages or lengthy projects. With over 35 engineers on staff we have the breadth and depth to assist. Many of our Bermuda based clients do not have the requirement for a full-time in-house IT person and therefore utilize our ACT Staff Augmentation services to provide for a partial IT resource. This individual becomes an extension of your team and ACT will ensure that adequate backup resources are fully trained (at no cost to our clients) for coverage in the case of illness, vacation or additional support being required. Contact ACT today to learn more about our Staff Augmentation options and how they can assist you in lowering your operational costs.