Applied Computer Technologies (“ACT”) has been operational in Bermuda since 1982 and is the largest IT Provider on island with a total staff compliment in excess of 50. We offer end-to-end solutions for our customers from design to implementation through to support.
Our support model is all encompassing and includes support for server backend infrastructure (Exchange, Blackberry, Citrix, VMware, file/print, etc.); hardware break/fix; telephony; networking, desktop image maintenance and end-user support. Our model ensures that when a client experiences a problem one phone-call, or email, is all that is required to have the appropriately skilled resource made available to quickly resolve any issues.
With over 35 technical personnel on staff; 30 of them resident in Bermuda; ACT has the ability to address any problem that may arise. We understand that when a client is experiencing difficulties it is important to address those difficulties quickly and with the right skill set. We have fully redundant and trained staff to ensure that when there is problem we can react quickly and efficiently to minimize the impact of the outage or difficulty. Service delivery is the cornerstone to customer satisfaction and at ACT we have established team processes to ensure the upmost customer satisfaction. Our customer flow processes and escalation procedures delivers repeatable high-quality service.
ACT actively performs work in many organizations within Bermuda including Reinsurance, Financial, Insurance, Government, Education, Hospitality and General Business.
Our Philosophy within ACT is simple – listen to your clients, listen to your staff, and always strive to do the right action. We believe in partnerships and are proud to have very long standing relationships with our clients and our staff.
Over 30 technical experts, ready to help you today with architecture, implementation, staff augmentation and break-fix.
PManaged services, proactively monitoring, patching and maintaining your environment to keep your infrastructure running properly.
24×7 or 9×5 parts replacement and installation within 4 hours. When next business day just won’t do.